REFUND POLICY

At Eduardo Edit Lab LLC, we aim to provide professional and reliable video editing services. Because our services are digital and may involve work performed specifically for an individual project, refunds are handled according to the stage and circumstances of the project.

This Refund Policy explains our cancellation, refund, and revision procedures.

1. One-Time Service Purchase

All video editing services are provided as one-time purchases unless otherwise expressly stated.

A completed purchase does not create a subscription or recurring billing arrangement. Customers will not be automatically charged for future services.

2. Cancellation Before Work Begins

If you need to cancel a service after payment but before editing work has started, you may contact us as soon as possible.

Eligible cancellation requests submitted before work begins may qualify for a full refund, provided that no project-specific work or preparation has been performed.

We generally review cancellation requests within 2–3 business days.

3. Cancellation After Work Has Started

Once editing, project preparation, file organization, or other work has begun, the refund amount may depend on the amount of work already completed.

If a refund is approved after work has started, the amount may be reduced to account for services already performed.

Completed portions of a project are generally not refundable.

4. Refund Requests

To request a refund, please contact us by email and provide:

• Customer name
• Order or project information
• Date of purchase
• Reason for the refund request
• Any relevant project details

Refund requests should be submitted as soon as possible so that we can review the status of the project.

We generally review and respond to refund requests within 2–3 business days after receiving the necessary information.

5. Service Quality Concerns

If you believe the completed video does not reasonably match the agreed project requirements, please contact us within 7 calendar days of delivery.

We may first offer an opportunity to make reasonable corrections or revisions when the issue falls within the original project scope.

Quality-related concerns will be reviewed based on the agreed project requirements, submitted instructions, and delivered work.

6. Revisions Before Requesting a Refund

Where revisions are included with the purchased service, customers are encouraged to use the applicable revision process before requesting a refund for an issue that can reasonably be corrected through revisions.

Standard revision requests are generally processed within 2–5 business days after clear revision instructions are received.

Requests that substantially change the original project requirements may be considered additional work and may require an additional fee.

7. Non-Refundable Circumstances

A refund may not be available when:

• The customer changes their mind after substantial editing work has been completed
• The customer does not provide required materials or information
• Delays are caused by missing, incomplete, or unusable customer files
• The requested changes fall substantially outside the original project scope
• The customer has approved the final project and the requested refund is based on a new preference or change of direction
• The service has been fully completed and delivered in accordance with the agreed requirements

This does not limit any rights or remedies that may apply under applicable law.

8. Approved Refund Processing

Once a refund has been approved, we will initiate the refund to the original payment method where possible.

Approved refunds are generally processed by us within 3–5 business days.

After we initiate the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

9. Payment Processing Issues

If a payment is duplicated or an incorrect charge is identified, please contact us promptly.

After verification, eligible payment corrections or refunds will generally be processed within 3–5 business days.

The final posting time may vary depending on the applicable financial institution or payment provider.

10. Project Files and Refunds

If a refund is approved after project work has begun, customers may receive files or deliverables only to the extent permitted by the applicable project terms and the amount of work completed.

Refund approval does not automatically transfer ownership or usage rights for unfinished work, source project files, or materials that were not included in the purchased service.